Delivery charges within Germany
For deliveries within Germany we charge an extra 6,50 € per order.
Goods will be shipped within 3 to 4 working days. We shall not be liable for the compliance of a certain date of delivery except when it has been confirmed by us in writing.
Delivery will be provided while stock lasts. If a certain item is not available, we will inform you immediately.
Delivery charges outside of Germany
Austria, Belgium, Netherlands & Luxembourg: 9,95 €
Other EU countries: 19,95 €
Worldwide: 39,95 €
USA: 59,95 € *
*Due to major problems with the deliverability of orders by DHL to the USA, only the more expensive Premium shipping is currently available for this delivery country. This guarantees a faster and more secure delivery. We ask for your understanding.
Please note that delivery charges in and outside of the EU do not apply to bulky goods over 31,5 kg. For orders of that magnitude through our shop we will charge an extra delivery fee to cost and effort.
Depending on the country the goods are shipped to, delivery time can vary drastically.
Purchases from outside of Germany can result in import costs and taxes, which fall due once the product reaches its designated country. The potential extra costs resulting from customs clearance are to be paid by the recipient of the goods as customs regulations vary from country to country and ALPINA does not have any control over these costs. ALPINA is therefore unable to give detailed information on any eventual costs. For further information please contact your local customs authorities.
Please check immediately after receiving your order if it is complete and correct comparing it to the enclosed delivery note. Any claims have to be issued within 3 days. After this period no complaints can be accepted. In case of damaged items, please inform the carrier immediately and file a damage protocol.